Privacy Policy

Introduction

This privacy policy explains how spry-osprey collects, uses, and protects personal information provided through this website. We are committed to safeguarding the privacy of our website visitors and service clients.

Information We Collect

When you submit an enquiry through our website, we collect the following personal information:

• Full name
• Email address
• Service selection and project details
• Any additional information you choose to provide in message fields

How We Use Your Information

Personal information collected through this website is used exclusively for the following purposes:

• Responding to service enquiries and consultation requests
• Preparing project proposals and quotations
• Communicating about ongoing projects and scheduling
• Maintaining records of client interactions for business purposes

Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: You provide explicit consent when submitting enquiry forms
• Legitimate interests: Processing is necessary for responding to business enquiries and providing requested services
• Contract performance: Processing is necessary to enter into or perform a contract with you

Data Retention

We retain personal information for the following periods:

• Enquiry data from non-clients: 12 months from initial contact
• Client project data: 7 years from project completion for business and warranty purposes
• Financial records: As required by applicable tax and accounting regulations

Third Party Disclosure

We do not sell, trade, or transfer personal information to external parties. Information may be shared with trusted service providers who assist in operating our business, provided they agree to maintain confidentiality. These parties include:

• Email service providers for communication purposes
• Accounting software providers for financial record keeping
• Project management tools for scheduling and workflow

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission via SSL/TLS protocols
• Access controls limiting data access to authorised personnel only
• Regular security assessments and updates
• Secure backup procedures

Your Rights

Under data protection legislation, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data under certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests

Cookies and Tracking

This website uses minimal cookies for essential functionality. See our Cookies Policy for detailed information about cookie usage and your choices.

External Links

This website may contain links to external sites. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of the website following such changes constitutes acceptance of the updated policy.

Contact Information

For questions regarding this privacy policy or to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 47 Victoria Street, Bristol, BS1 6AD, United Kingdom

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.